More than a plugin, LearnDash is trusted to power the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.
We are skilled and knowledgeable with all things WordPress; whether it be plugins, themes, actions, filters, APIs, or just clearly explaining that a setting needs to be updated for the desired results. We solve problems with tact, detail, and levity. Customers have our highest respects; our first priority truly is their success with our products.
Support Technicians here enjoy a collaborative and fun remote working environment. Our Support team is tight-knit despite the distance. We enjoy solving user problems, receiving great ratings from customers, writing tutorials, troubleshooting issues with the development team, and occasionally representing our company at WordCamps.
Our promise to our customers is that their success with our products is our number one priority. We work hard to live up to that promise, responding quickly to every new issue with the intent to get resolution as quickly as possible.
This is a permanent, full-time, remote position with a pay scale of $17 – $21 per hour.
Each Support Team Member Should:
Have excellent interpersonal communication skills.
Have proficient communication skills to provide instructions to WordPress users.
Have comfortability with HTML, CSS, jQuery, PHP as well as a willingness and ability to learn quickly for technical troubleshooting purposes.
Be very comfortable with all aspects of WordPress: plugins, themes, general WordPress configuration with SSL, and basic plugin troubleshooting.
Be familiar with setting up a local environment, or have the willingness and ability to learn to do it quickly.
Be able and willing to be an ambassador in both directions between users and the development team.
Be self-motivated and self-disciplined.
Have a strong ability to receive personal feedback and apply it for continual improvement.
Be eager to learn and able to learn quickly. Be able to provide support in English via written and verbal channels.
The Responsibilities:
The core responsibilities of each of our Support Technicians is to Solve User Issues, Refine our Online Documentation, and Enhance our Products.
We are looking for technicians who can not only meet but exceed our expectations while responding courteously to customer inquiries with detailed and understandable technical steps. It is also important that our technicians are able contribute clear, easy to follow additions to our online documentation
We Offer:
- 100% Employer paid Benefit options – Medical, Dental, Vision, Prescription
- Optional employer contributing 401K
- A collaborative team culture
- Consistent/set work hours
- Challenging non-redundant daily duties
- A voice in how things get done
- Access to ongoing training
Disclaimer:
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.